What is DBS Bank Singapore?
📌 Quick Summary
DBS Bank Singapore is a leading Asian bank providing comprehensive banking services including internet banking, digibank mobile app, private banking for ultra-high-net-worth individuals, wealth management through DBS Treasures, and advanced digital banking solutions with digital token 2FA security.
DBS Bank Ltd is a Singaporean multinational banking and financial services corporation headquartered in Singapore. It is one of the largest banks in Southeast Asia by assets and among the largest banks in the world. DBS provides a full range of services in consumer banking, wealth management, and institutional banking.
DBS Banking Services Overview
| Service Tier | Minimum Balance | Key Features | Target Segment |
|---|---|---|---|
| DBS Private Bank | S$5 million | Private banking, portfolio management, succession planning, limousine services | Ultra-High-Net-Worth |
| DBS Treasures Private Client | S$1.5 million | Priority banking, investment advisory, lifestyle privileges | High-Net-Worth |
| DBS Treasures | S$350,000 | Priority banking, curated investments, exclusive rewards | Affluent |
| DBS Personal Banking | Varies | Internet banking, digibank app, savings, loans, cards | General Retail |
DBS Singapore Official Links (for quick access)
- Internet Banking Login: https://internet-banking.dbs.com.sg/
- DBS Bank Singapore Homepage: https://www.dbs.com.sg/
- DBS Private Banking: https://www.dbs.com.sg/private-banking/
- DBS Digibank Mobile App: https://www.dbs.com.sg/personal/deposits/bank-with-ease/dbs-digi-bank-app
- DBS Help & Support: https://www.dbs.com.sg/personal/support/home.html
- Contact DBS: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
How to Log In to DBS Internet Banking (Step by Step)
- Go to the official DBS internet banking login page: https://internet-banking.dbs.com.sg/
- Enter your User ID (this is the username you created when you registered for digibank).
- Enter your PIN (the secure personal identification number you set up during registration).
- If prompted, authenticate the login using your DBS Digital Token via the digibank mobile app.
- Click Login to access your DBS internet banking dashboard.
📺 Video Tutorial: DBS Internet Banking Login Guide
Watch this comprehensive video guide to learn how to sign in to DBS internet banking, navigate the dashboard, and use key features.
First Time Login to DBS Digibank
If you're logging in to digibank for the first time, you'll need to complete the following setup steps:
- Download the DBS digibank mobile app from the App Store (iOS) or Google Play (Android).
- Open the app and select "Apply for digibank" if you're a new customer, or "Log in" if you already have an account.
- For new customers: Complete identity verification using your Singpass account for instant approval (recommended).
- Create your User ID and secure PIN for future logins.
- Set up your Digital Token for secure transaction authentication.
- Complete biometric authentication setup (fingerprint or face recognition) for faster access.
DBS Private Banking Singapore
DBS Private Bank is the wealth management arm of DBS Bank, serving ultra-high-net-worth individuals (UHNWI) with at least S$5 million in investable assets. It is consistently ranked among Asia's top private banks.
DBS Private Banking Services
- Portfolio Management: Customized investment strategies tailored to individual risk profiles and financial goals
- Succession Planning: Estate planning, trust services, and wealth transfer strategies
- Liquidity Planning: Cash flow management and credit facilities
- Philanthropy Advisory: Structured giving and charitable foundation setup
- Family Legacy Planning: Multi-generational wealth preservation strategies
Exclusive Lifestyle Privileges
- Complimentary limousine services for airport transfers
- Hotel room upgrades at luxury properties worldwide
- Airport lounge access via Priority Pass
- Overseas education advisory services
- Worldwide healthcare privileges and medical concierge
- Exclusive invitations to cultural events and private banking seminars
DBS Digital Token – 2FA Authentication
Since April 1, 2021, DBS has fully transitioned to Digital Token authentication, phasing out physical hardware tokens. The Digital Token is integrated into the digibank mobile app and provides secure two-factor authentication for all high-value transactions.
What is DBS Digital Token?
DBS Digital Token is a software-based authentication method that generates one-time passwords (OTP) directly within the digibank mobile app. It replaces the older physical security tokens and provides the same level of security with added convenience.
How to Set Up Digital Token
- Download and install the DBS digibank mobile app from your device's app store.
- Log in to the app using your User ID and PIN.
- Follow the on-screen prompts to activate your Digital Token.
- Complete the one-time registration process, which may include biometric verification.
- Your Digital Token is now active and ready to use for transaction authentication.
When is Digital Token Required?
- Logging in to internet banking via web browser
- Making bill payments above certain thresholds
- Transferring funds to new recipients or overseas accounts
- Adding new payees or beneficiaries
- Applying for loans or credit facilities online
- Making changes to account settings or security preferences
DBS Digibank Mobile App (iOS & Android)
The DBS digibank mobile app is Singapore's leading mobile banking application, with over 80% of DBS's active customers using it as their primary banking channel. The app has won numerous awards for innovation and user experience.
Key Features of DBS Digibank App
- View Balances & Transactions: Real-time account balance updates and transaction history
- Instant Transfers: Transfer money between DBS accounts or to other banks via PayNow, FAST, or GIRO
- Bill Payments: Pay bills, top up mobile credit, and manage recurring payments
- Instant Account Opening: Open new savings accounts, fixed deposits, or apply for credit cards instantly
- Digital Token Authentication: Built-in 2FA for secure transaction approval
- digibot AI Assistant: 24/7 chatbot support for account queries, transaction help, and loan applications
- Biometric Login: Fast and secure login using fingerprint or face recognition
- PayLah! Integration: Seamless integration with DBS PayLah! for peer-to-peer payments
- Investment & Insurance: Buy unit trusts, trade stocks (via DBS Vickers), and purchase insurance
- Branch & ATM Locator: Find the nearest DBS branch or ATM with real-time wait times
How to Download DBS Digibank App
- For iPhone/iPad (iOS): Download from the App Store
- For Android Devices: Download from Google Play
DBS Internet Banking: Browser and System Requirements
DBS internet banking supports the following browsers and systems for optimal performance:
- Supported Browsers: Google Chrome (latest version), Mozilla Firefox (latest version), Microsoft Edge (latest version), Safari (latest version for macOS)
- Security Requirements: TLS 1.2 or higher encryption
- JavaScript: Must be enabled in browser settings
- Cookies: Browser must accept cookies from dbs.com.sg domain
- Pop-up Blockers: Configure to allow pop-ups from DBS internet banking
DBS Singapore: Key Banking Features & Benefits
- 24/7 Internet Banking: Access your accounts anytime, anywhere via web or mobile
- Instant PayNow Transfers: Send money instantly using mobile number or NRIC/FIN
- FAST Transfers: Real-time transfers to other Singapore banks
- GIRO Payments: Automated recurring bill payments
- Multi-Currency Accounts: Hold and transact in multiple foreign currencies
- DBS Vickers Online Trading: Integrated stock trading platform
- Wealth Management: Unit trusts, bonds, structured products, and robo-advisory
- Loan Applications: Apply for personal loans, home loans, and car loans online
- Credit Card Management: View statements, pay bills, and apply for new cards
- E-Statements: Paperless monthly statements with multi-year archives
DBS Login Troubleshooting – Common Issues & Solutions
Solution: Ensure you're entering the correct User ID (case-sensitive) and PIN. If you've forgotten your credentials, use the "Forgot User ID" or "Forgot PIN" links on the login page. You'll need to verify your identity using your ATM card or Digital Token.
Solution: Ensure your digibank mobile app is updated to the latest version. Try force-closing the app and reopening it. If the issue persists, uninstall and reinstall the digibank app, then re-activate your Digital Token.
Solution: Clear your browser cache and cookies, then try again. Ensure JavaScript is enabled and pop-ups are allowed for dbs.com.sg. Switch to a supported browser (Chrome, Edge, Firefox, or Safari latest versions).
Solution: Your account may be locked after multiple failed login attempts for security reasons. Call DBS Customer Service at 1800 111 1111 (within Singapore) or +65 6327 2265 (overseas) to unlock your account.
Solution: Ensure your registered mobile number is correct and active. Check if your phone can receive SMS from overseas numbers. If you've changed your mobile number, visit a DBS branch to update your contact details.
General Troubleshooting Checklist
- Verify your internet connection is stable and active.
- Clear browser cache, cookies, and browsing history.
- Disable browser extensions or try incognito/private browsing mode.
- Update your browser to the latest version.
- Ensure your device's date and time settings are correct (automatic time zone recommended).
- Try using a different device or browser to isolate the issue.
- Check DBS's official social media or website for any service maintenance announcements.
DBS Account Recovery – Forgot User ID or PIN
Forgot User ID
- Go to the DBS internet banking login page.
- Click on "Forgot User ID" below the login form.
- Enter your ATM card number and PIN for verification.
- Follow the on-screen instructions to retrieve your User ID.
- Your User ID will be displayed on screen or sent to your registered email.
Forgot PIN
- Go to the DBS internet banking login page.
- Click on "Forgot PIN" below the login form.
- Enter your User ID and ATM card details for verification.
- Authenticate using your Digital Token via the digibank mobile app.
- Create a new PIN following the security requirements (6-8 digits).
DBS Online Banking Security Best Practices
- Never Share Credentials: Do not share your User ID, PIN, or Digital Token with anyone, including DBS staff
- Use Strong PINs: Create unique PINs that are not easily guessable (avoid birthdays, phone numbers)
- Enable Biometric Login: Use fingerprint or face recognition for added security on mobile
- Beware of Phishing: DBS will never ask for your full PIN or password via email or SMS
- Use Secure Networks: Avoid using public Wi-Fi for banking transactions
- Keep App Updated: Always use the latest version of the digibank mobile app
- Monitor Transactions: Regularly review your account activity for any unauthorized transactions
- Set Transaction Limits: Configure daily transaction limits to minimize potential losses
- Enable Push Notifications: Get instant alerts for all account activities
- Log Out After Use: Always log out completely when finished, especially on shared devices
FAQ – Frequently Asked Questions
Yes, the digibank mobile app and internet banking are free to download and use. However, standard banking fees apply for certain transactions (e.g., overseas transfers, loan interest).
Yes! Customers aged 16 and above can open accounts directly through the digibank app. Using Singpass enables same-day account approval and instant activation.
DBS Treasures requires S$350,000 minimum (priority banking for affluent clients). DBS Private Bank requires S$5 million minimum (private banking for ultra-high-net-worth individuals with dedicated relationship managers).
No. Since April 2021, DBS has fully transitioned to Digital Token. Physical hardware tokens are no longer supported. You must use the Digital Token in the digibank app.
Log in to digibank, select "Transfer", choose "PayNow", enter the recipient's mobile number or NRIC/FIN, enter the amount, and confirm. The transfer is instant.
Yes! DBS internet banking and digibank app work worldwide. Ensure you have a stable internet connection and your Digital Token is active on your mobile device.
Immediately call DBS at 1800 111 1111 to suspend your digibank access. Once you get a new phone, reinstall the app and re-activate your Digital Token with your existing credentials.
Account opening with Singpass is instant. You can receive your account number and start banking immediately upon successful application and identity verification.
DBS Singapore Contact & Support
DBS Customer Service Operating Hours
- General Hotline: 24/7 (including public holidays)
- Live Chat: Monday–Friday, 8:30am–8:30pm (excluding public holidays)
- Scam Reporting: 24/7 emergency hotline available
- Branch Services: Varies by location – use the Branch Locator
🔗 Official DBS Singapore Resources
All information on this page is based on official DBS Bank Singapore documentation. For the most current information, always refer to official DBS sources:
Visit Official DBS Website Go to Internet Banking Official Help Center